Return & Refund Policy

Last updated: January 1, 2025

1. Return Policy Overview

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your eyewear, we offer a 30-day return and exchange policy from the date of delivery.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be returned within 30 days of delivery
• The item must be in its original condition, unworn and undamaged
• The item must be in its original packaging with all accessories included
• A valid proof of purchase (order confirmation or receipt) is required
• Custom prescription lenses may be subject to a restocking fee

3. Non-Returnable Items

The following items cannot be returned:

• Gift cards and promotional items
• Items marked as "Final Sale" or "Non-Returnable"
• Items that have been worn, damaged, or altered by the customer
• Items returned after the 30-day return window

4. How to Initiate a Return

To start the return process:

• Contact our customer service team at support@paireyewear.pk or call +92 300 1234567
• Provide your order number and reason for the return
• Our team will review your request and provide a return shipping label within 2 business days
• Pack the item securely in its original packaging and attach the return label
• Drop off the package at the designated shipping carrier

5. Refund Process

Once we receive and inspect your returned item:

• We will notify you by email within 3 business days of receiving your return
• If approved, your refund will be processed to the original payment method within 5-7 business days
• JazzCash refunds will be credited to your JazzCash wallet
• EasyPaisa refunds will be credited to your EasyPaisa account
• Shipping costs are non-refundable unless the return is due to our error

6. Exchange Policy

If you wish to exchange your item for a different style, color, or size:

• Follow the same return process as above
• Indicate your preferred exchange item when contacting customer service
• Exchanges are subject to product availability
• Price differences will be charged or refunded accordingly

7. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery with photos of the damage
• We will arrange a free return pickup and send a replacement at no additional cost
• If a replacement is not available, a full refund will be issued including shipping costs

8. Late or Missing Refunds

If you haven't received your refund:

• Check your payment account again after 5-7 business days
• Contact your payment provider (JazzCash/EasyPaisa) as processing times may vary
• If the issue persists, contact our customer service team for assistance

9. Contact Us

For any return or refund related questions:

• Email: support@paireyewear.pk
• Phone: +92 300 1234567
• Available: Monday to Saturday, 9:00 AM - 6:00 PM PKT